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Subscriptions

Subscription management in Webround Commerce is designed to delegate the complexity of recurring billing to the stability of Stripe. In this architecture, Webround acts as a monitoring interface and a "log" of the financial activities occurring within your account.

Native Stripe Integration​

Subscriptions are entirely managed through Stripe's systems. To enable the sale of a recurring product, you must correctly configure the associated SKU by providing:

  • Stripe Product ID: The product identifier on Stripe.
  • Stripe Price ID: The identifier for the recurring price on Stripe.

Without these two parameters, the system will not be able to initiate the subscription flow during checkout.

Data Nature and Limitations​

It is important to understand how Webround handles subscription data:

  • Read-Only (Log): Currently, it is not possible to manually create or modify subscriptions within the management panel. What you see in the Subscriptions table is a representation (a log) of the events occurring on Stripe.
  • Linked to Orders: Since every purchase begins with a Checkout Session, every subscription is natively linked to an Order. This allows both you and the customer to always trace back to the original transaction that initiated the recurrence.

The Critical Role of the Customer Portal​

Because Webround does not intervene directly in the renewal or cancellation logic, the only way to allow your users to manage their subscriptions is by correctly configuring the Stripe Customer Portal URL.

Why is it fundamental?​

Without the Stripe Customer Portal correctly set up in the Store options, the user will have no way to:

  • Cancel the subscription independently.
  • Manage or update the default payment method (e.g., changing an expired card).
  • Consult the history of recurring invoices.
Support and Configuration

If you sell subscriptions, you are responsible for providing support to your users. Ensure that the Billing Portal is active in your Stripe dashboard and that the URL is entered in Webround. From the personal area of your site, the user will be able to access this portal with a single click to manage their status in total security.

Important Information​

Customer Authentication

Any customer wishing to sign up for a subscription on your site must be authenticated and must have passed email verification. Without this, it will not be possible to register a valid subscription for that customer.

Stripe Operations

With Webround, you can always log into Stripe and check the status of subscriptions. Use Stripe to its fullest to manage renewals, notification emails, or specific support requests.